Handle the routine automatically. Reach out with permission.
Let simple rules take care of the repetitive work, answer the easy questions before they reach a person, and send updates only to the people who've said yes.
Answer the easy questions before they reach a person.
A simple, tappable menu handles order tracking, appointments and common questions on WhatsApp and USSD, then hands over to a human the moment someone needs one. Pressing zero always reaches a person.
- Common questions answered instantly
- Works on WhatsApp and basic phones alike
- Always an easy way through to a person
Simple rules, no code.
Plain rules take care of the repetitive steps, tag this, send that reminder, open a case, route to the right team, so your people spend their time on people.
Reach out again, only when they've said yes.
Send reminders, offers and updates to the people who agreed to hear from you. Everyone else is left out automatically, and you can prove who opted in and when. Afterwards, a short, optional survey asks how it went.
- Only people who opted in are included
- Proof of who said yes, and when
- A quick, optional 'how did we do?' after
Let people help themselves, well.
A self-service portal lets customers raise a request, track its status and read your knowledge base, so the routine never reaches a queue. And when an agent does step in, the right article is suggested to them, so answers are consistent.
- A portal to raise and track their own requests
- A searchable knowledge base, in their words
- Suggested answers surfaced to the agent
Handle the routine, reach out with care.
Take the repetitive work off your team, and only contact people who said yes.
- Tappable menusOn WhatsApp and basic phones alike.
- Instant answersOrders, appointments and payments.
- Always a way to a personZero always reaches a human.
- When-this, do-thatSimple rules, no code.
- Tag, route, remindThe repetitive steps handled automatically.
- Open cases automaticallyNothing important gets forgotten.
- Consent checked firstEvery send respects who opted in.
- Proof of opt-inShow who said yes, and when.
- A gentle 'how did we do?'Short, optional survey after.
Give your customers a faster answer.
Give your auditors nothing to worry about.
See Relayd handle a real conversation end to end, routed, resolved, and sealed, in a 30-minute walkthrough built around your team.