Serve customers
where they are.
Prove it to anyone.
Relayd brings your WhatsApp, voice, Instagram and USSD conversations into one place, answered faster, by the right person, and recorded so completely you can show exactly what happened years later. Your data never leaves the country.
Your customers are already messaging you.
Now you can keep up with all of it.
Relayd pulls every channel into one place. A conversation that starts on WhatsApp and continues by phone stays a single thread, so nobody asks your customer to repeat themselves.
From the first ring to the right person.
Relayd sits on top of the phone lines you already run. Watch a call come in, find its way to the right agent, and connect.
The reach of a modern messaging app.
The discipline of a core system.
Meet customers where they already are
WhatsApp, voice, Instagram, USSD, SMS, email or your own app, all in one queue. One customer is one conversation, so context is never lost between channels or agents.
Resolve in seconds, not sessions
The right agent gets the full picture, who's calling, why, and what they hold, before they say hello. Assistive AI drafts the reply and drafts the summary. Your team just approves.
Prove exactly what happened
Every message, decision and consent is recorded and sealed. When a regulator, an auditor or a customer asks what was said three years ago, you can show them, to the second.
If you talk to customers and can't afford to lose the thread, Relayd fits.
Relayd was built for organisations that are held to a higher standard - but the same care helps anyone who wants faster answers and a clean record of every promise.
Banks & SACCOs
Card issues, disputes and account help, handled on chat and voice, every step on record.
Insurers
Claims, renewals and policy questions, tracked to resolution with consent on file.
Lenders & microfinance
Applications, repayments and reminders across WhatsApp and USSD.
Telecoms
High-volume support and self-service that clears the routine and escalates the rest.
Government & public services
Citizen requests answered in one place, with privacy and records built in.
Healthcare
Appointments, results and reminders, private by default, sensitive details masked.
Retail & e-commerce
Orders, returns and questions turned into sales, not a pile of tickets.
Utilities
Outages, billing and new connections, fewer calls, faster answers.
Prove any conversation.
Years later. To anyone.
Behind every Relayd conversation is a tamper-evident record. Each step is sealed to the one before it, so nothing can be quietly changed after the fact, and the whole story stands up on its own.
- Pass audits without a week-long fire drill
- Settle customer disputes with facts, not memory
- Show a regulator the exact record, on demand
One platform from hello to resolved.
Getting to the right person, keeping every promise, helping your team reply, checking the quality, protecting privacy, the whole job, built to work the way careful teams need it to.
The right person, every single time
Relayd weighs how urgent it is, how long they've waited, who has the right skills, how much they matter and who's free, then sends the conversation to whoever's most likely to sort it. Voice, chat and social share one queue.
Nothing slips through
Every promise is a case on a clock, with escalation ready before the deadline.
AI drafts, your team decides
Suggested replies, summaries and next steps, always assistive, never on autopilot.
Privacy on by default
Card numbers and credentials are masked as they're spoken. Consent is captured, respected and provable, with recording paused automatically when it needs to be.
Quality checked on every conversation
Each conversation is scored against your own checklist, not a tiny sample, so coaching is fair and problems show up early.
Support and sales, on
one customer record.
Relayd keeps the whole picture in one place: who the customer is, the promises you have made them, and the chances to help them more. Sales and service stop being separate systems, and nothing falls through the gap.
- One view of the customer, even across different numbers and accounts
- Complaints become tracked cases on a clock, with escalation ready
- Spot interest and follow every deal from first hint to won
- Tasks, notes and follow-ups sit right next to the conversation
Asked about a bigger loan
LendingWants family cover
InsuranceUpgrade enquiry
AirtimeQuote sent · KES 180k
LendingSigned · KES 240k
InsuranceFrom first hello to resolved and sealed.
Every step carries the same bank-grade controls, so the fast, friendly experience your customer feels is the exact one an auditor can inspect later.
One place for the whole customer conversation.
Every part works with the rest, so nothing is bolted on, and nothing falls through the cracks.
Your data stays in your country.
Full stop.
Relayd runs inside your country, on setups your regulator already trusts, including a private setup that's yours alone. No customer record ever crosses the border.
One customer's data can't touch another's
Records are walled off from each other by the system itself, not left to someone remembering to check.
Locked away, and yours to erase
Personal details are kept under lock and key that you hold. Delete a customer and it's gone for good.
Your team uses the logins they already have
Staff sign in through your own system, so you stay in charge of who can see what.
Give your customers a faster answer.
Give your auditors nothing to worry about.
See Relayd handle a real conversation end to end, routed, resolved, and sealed, in a 30-minute walkthrough built around your institution.