Serve customers
where they are.
Prove it to anyone.
Relayd brings your WhatsApp, voice, Instagram and USSD conversations into one place, answered faster, by the right person, and recorded so completely you can show exactly what happened years later. Your data lives wherever you choose to run it.
Your customers are already messaging you.
Now you can keep up with all of it.
Relayd pulls every channel into one place. A conversation that starts on WhatsApp and continues by phone stays a single thread, so nobody asks your customer to repeat themselves.
Anyone can reply to a customer. Fewer can prove exactly what was said, keep every promise on a clock, and still pass the audit years later.
The same fast, friendly service your customers already expect, with the controls a bank, an insurer or a government office is measured on. That is the whole idea.
This is the
whole desk.
Not a stack of tools bolted together. One screen where the conversation, the customer and the case live side by side.
WhatsApp, voice, Instagram, TikTok and more, worked from a single inbox, never a tab each.
Who they are, what they hold and why they're here, loaded before the agent types a word.
The complaint is a case with a deadline. The AI drafts the reply; a person always sends it.
From the first ring to the right person.
Relayd sits on top of the phone lines you already run. Watch a call dial out, come in, find its way to the right agent, and connect.
Built for whoever
your customers are.
Same product, same care. Only the conversation changes. Pick an industry and see what a normal day looks like.
- Disputes
- Statements
- Card & account help
And everything else that comes with it: routing, cases, records and consent, exactly the same across every industry.
Prove any conversation.
Years later. To anyone.
Behind every Relayd conversation is a tamper-evident record. Each step is sealed to the one before it, so nothing can be quietly changed after the fact, and the whole story stands up on its own.
- Pass audits without a week-long fire drill
- Settle customer disputes with facts, not memory
- Show a regulator the exact record, on demand
One platform from hello to resolved.
Getting to the right person, keeping every promise, helping your team reply, checking the quality, protecting privacy, the whole job, built to work the way careful teams need it to.
The right person, every single time
Relayd weighs how urgent it is, how long they've waited, who has the right skills, how much they matter and who's free, then sends the conversation to whoever's most likely to sort it. Voice, chat and social share one queue.
Nothing slips through
Every promise is a case on a clock, with escalation ready before the deadline.
AI drafts, your team decides
Suggested replies, summaries and next steps, always assistive, never on autopilot.
Privacy on by default
Card numbers and credentials are masked as they're spoken. Consent is captured, respected and provable, with recording paused automatically when it needs to be.
Quality checked on every conversation
Each conversation is scored against your own checklist, not a tiny sample, so coaching is fair and problems show up early.
Ask Relayd.
Every question, answered. Every summary, written. You decide what happens next.
Support and sales, on
one customer record.
Relayd keeps the whole picture in one place: who the customer is, the promises you have made them, and the chances to help them more. Sales and service stop being separate systems, and nothing falls through the gap.
- One view of the customer, even across different numbers and accounts
- Complaints become tracked cases on a clock, with escalation ready
- Spot interest and follow every deal from first hint to won
- Tasks, notes and follow-ups sit right next to the conversation
Asked about a bigger loan
LendingWants family cover
InsuranceUpgrade enquiry
AirtimeQuote sent · KES 180k
LendingSigned · KES 240k
InsuranceFrom first hello to resolved and sealed.
Every step carries the same bank-grade controls, so the fast, friendly experience your customer feels is the exact one an auditor can inspect later.
The whole platform,
one page.
Every part works with the rest. Nothing bolted on, nothing falling through the cracks.
Your cloud, or ours.
Your call.
Run Relayd in our secure managed cloud, or install it on your own servers. Either way it's the same product, the same controls, and full say over where your data lives.
One customer's data can't touch another's
Records are walled off from each other by the system itself, not left to someone remembering to check.
Locked away, and yours to erase
Personal details are kept under lock and key that you hold. Delete a customer and it's gone for good.
Your team uses the logins they already have
Staff sign in through your own system, so you stay in charge of who can see what.
For teams that can't afford to get it wrong.
No shortcuts on the things a regulator, an auditor or a customer will eventually ask about.
Give your customers a faster answer.
Give your auditors nothing to worry about.
See Relayd handle a real conversation end to end, routed, resolved, and sealed, in a 30-minute walkthrough built around your team.