See the whole floor, as it happens.
A live view of every queue, every agent and every promise, so a team lead can spot a problem and step in before customers feel it.
Know where the pressure is, right now.
Every channel's queue, wait time and service level on one screen, updating as it happens, so nothing builds up unseen.
- Waits and service levels per channel
- A heads-up before a queue gets long
- Reassign or pull people in with a tap
See who's free, who's stuck, who needs a hand.
Live agent states, how long they've been on a call, and who's in wrap-up, so you can balance the load fairly.
- Live states: on call, available, wrap-up, break
- Time-in-state at a glance
- Nudge or message an agent directly
Help in the moment, not in a review next week.
Whisper to an agent, join a call, or pick up a stuck chat, then turn what you saw into specific coaching.
- Whisper, barge or take over
- Reassign a conversation instantly
- Coaching tied to real moments
The live floor, and the long view.
The wallboard shows right now. Reporting shows the trend. Build the dashboards your team watches, schedule reports to land in inboxes, and export everything to your own data warehouse so executives report from their own tools.
- Dashboards for the numbers that matter
- Scheduled reports, delivered on time
- Export to your own warehouse and BI
Everything a team lead needs
- Live queuesWaits and service levels on one screen.
- Agent statesWho's on call, free, in wrap-up or break.
- Service levelsAnswered-in-target, updating as it happens.
- ReassignMove a conversation to the right person instantly.
- Whisper or bargeCoach quietly or join a live call.
- Pull in helpBring people in before a queue gets long.
- Spot trendsSee pressure building before it lands.
- Fair coachingBalance the load across the team.
- Quality tied to momentsFeedback rooted in real conversations.
Give your customers a faster answer.
Give your auditors nothing to worry about.
See Relayd handle a real conversation end to end, routed, resolved, and sealed, in a 30-minute walkthrough built around your team.