Everything your team needs to answer well, in one place.
Relayd handles the whole conversation, getting it to the right person, keeping every promise on track, and helping your team reply faster without cutting corners.
One customer, one thread, forever.
Everything a customer ever says, on any channel, is one continuous conversation. A closed chat reopens where it left off. It never splits into a fresh ticket, so the story is always whole.
- One thread per customer, across every channel
- Reopens, never forks into a new ticket
- The full history, always in reach
The conversation is the record.
Every message and decision is written to a permanent, tamper-evident log as it happens. That log fills the customer's history, powers reporting, and proves what was said, without anyone keeping a separate copy.
- Written once, exactly as it happens
- Tamper-evident, nothing changes quietly
- One source for history, reporting and proof
It fits your stack. It doesn't replace it.
Relayd sits on top of the phone lines, systems and CRM you already run. It adds routing, records and the agent screen, and hands the rest back untouched. No forklift upgrade, no big-bang cutover.
- Keeps your phone system and extensions
- Reads your systems, never overloads them
- Live in weeks, not quarters
AI that helps. People who decide.
The intelligence in Relayd drafts replies, writes summaries and flags risk, and every one of those lands on a screen for a person to approve. It never speaks to a customer, moves money or changes an account.
- Drafts, summaries and next-step nudges
- A person approves before anything happens
- Never speaks or acts on its own
The right queue, the right order, every time.
Set up a queue per team or skill, decide who jumps ahead, and let work overflow to another team when one gets busy. When the wait is long, offer a callback instead of hold music, and hold every queue to its own service level.
- A queue per team or skill, with a priority order
- Overflow to another team when one is slammed
- Callback instead of holding, with the place kept
From first hello to resolved and sealed.
Every step carries the same bank-grade controls, so the fast, friendly experience your customer feels is the exact one an auditor can inspect later.
One platform, end to end.
Everything from first hello to resolved and sealed, in one place.
- One thread per customerEvery channel, in the order it happened.
- Reopens, never forksA closed chat picks up where it left off.
- Full historyThe whole story, pulled from the record.
- Right-person routingBy urgency, skill, value and who's free.
- Promises on a clockComplaints become tracked cases with deadlines.
- Escalation readyBackup kicks in before a deadline is missed.
- Assistive AIDrafts and summaries you approve.
- Quality on everythingEvery conversation scored, not a sample.
- Workforce & coachingSchedules and fair, specific feedback.
- AdditiveSits on top of the stack you run.
- Cloud or on-premiseRuns wherever you choose.
- Data outFlows to your reporting and security tools.
Give your customers a faster answer.
Give your auditors nothing to worry about.
See Relayd handle a real conversation end to end, routed, resolved, and sealed, in a 30-minute walkthrough built around your team.