Everything your team needs to answer well, in one place.
Relayd handles the whole conversation, getting it to the right person, keeping every promise on track, and helping your team reply faster without cutting corners.
The reach of a modern messaging app.
The discipline of a core system.
Meet customers where they already are
WhatsApp, voice, Instagram, USSD, SMS, email or your own app, all in one queue. One customer is one conversation, so context is never lost between channels or agents.
Resolve in seconds, not sessions
The right agent gets the full picture, who's calling, why, and what they hold, before they say hello. Assistive AI drafts the reply and drafts the summary. Your team just approves.
Prove exactly what happened
Every message, decision and consent is recorded and sealed. When a regulator, an auditor or a customer asks what was said three years ago, you can show them, to the second.
One platform from hello to resolved.
Getting to the right person, keeping every promise, helping your team reply, checking the quality, protecting privacy, the whole job, built to work the way careful teams need it to.
The right person, every single time
Relayd weighs how urgent it is, how long they've waited, who has the right skills, how much they matter and who's free, then sends the conversation to whoever's most likely to sort it. Voice, chat and social share one queue.
Nothing slips through
Every promise is a case on a clock, with escalation ready before the deadline.
AI drafts, your team decides
Suggested replies, summaries and next steps, always assistive, never on autopilot.
Privacy on by default
Card numbers and credentials are masked as they're spoken. Consent is captured, respected and provable, with recording paused automatically when it needs to be.
Quality checked on every conversation
Each conversation is scored against your own checklist, not a tiny sample, so coaching is fair and problems show up early.
From first hello to resolved and sealed.
Every step carries the same bank-grade controls, so the fast, friendly experience your customer feels is the exact one an auditor can inspect later.
Everything in one place.
The whole contact centre, nothing bolted on, nothing falling through the cracks.
- One thread per customerEvery channel, in the order it happened.
- Reopens, never forksA closed chat picks up where it left off.
- Full historyThe whole story, pulled from the record.
- Right-person routingBy urgency, skill, value and who's free.
- Promises on a clockComplaints become tracked cases with deadlines.
- Escalation readyBackup kicks in before a deadline is missed.
- A sealed recordTamper-evident; nothing can be quietly changed.
- Your data stays homeIn-country, and never crosses the border.
- Assistive AI onlyIt helps your team; it never acts alone.
Give your customers a faster answer.
Give your auditors nothing to worry about.
See Relayd handle a real conversation end to end, routed, resolved, and sealed, in a 30-minute walkthrough built around your team.