Relayd, provable customer conversations

Broadcasts

One send to thousands, on the channel they use.

Pick an approved template, choose who it goes to, and send. Relayd paces the delivery, skips anyone who's opted out, and shows the results filling in as they land, no spreadsheet, no guesswork.

WhatsApp and SMS, with the right template for each
Paced delivery that respects quiet hours and timezones
Opt-outs suppressed before a single message goes out

Statement readyWhatsApp

Sent

Approved template · statement_ready

Hi {{name}}, your March statement is ready. Tap to view it securely.

Audience 4,802 consented contacts100%

Delivered

4,709

Read

3,904

Replied

603

18 opted out, suppressed automaticallyEvery send written to the record log

Journeys

A follow-up that knows when to stop.

Turn a single send into a short sequence: wait a couple of days, nudge the people who didn't reply, and stop the moment someone answers. No one gets chased after they've already responded.

Wait, branch and nudge across days, not just one blast
Stops automatically the moment someone replies
Hands the conversation to an agent when it needs a person

Journey · renewals

Send template · Renewal due
WhatsApp
Day 0
2 days
for a reply
Wait
Stop the journey
no more nudges
If replied
Nudge · SMS fallback
one reminder
If no reply
Assign to an agent
a person takes over
Still quiet

Audiences

Build the list from what you already know.

Point at the traits that matter, active policy, recent order, region, last contact, and Relayd builds the segment from your CRM. Only people who've agreed to be contacted are ever included, and the count updates as you go.

Segments from live CRM traits, not a stale export
Consent-aware: no consent, no send
Suppression lists honoured across every campaign

Audience builder

Policyisactive

Consent · WhatsApp=yes

RegioninNairobi

Last contact>30 days

Contacts who match, and consented3,180

412 excluded, no consent on file

Templates & consent

Approved templates. Consent on file. Every send logged.

Outbound messages use templates that have been approved in advance, go only to people with consent recorded, and give everyone a one-tap way out. Each send is written to the same record log as everything else.

A library of approved, reusable templates
One-tap opt-out, honoured everywhere at once
Every send written to the audit log with who and when

renewal_due · template

Approved for outbound cleared

Consent on file

A. OtienoOpted in · web formwill send

M. DubeOpted in · reply STARTwill send

J. KamauOpted out · reply STOPsuppressed

Every decision written to the record log

Performance

See what landed, what got read, and what it earned.

Every campaign reports back: delivered, read, replied, and what it led to. Compare sends, spot the templates that work, and export the numbers straight into the dashboards your team already watches.

Delivered, read and replied, per campaign and per template
Conversions tied back to the send that drove them
Export to your warehouse and BI in a click

Statement ready · resultslast 24h

Sent4,820 100%

Delivered4,712 97.8%

Read3,904 81%

Replied604 12.5%

Converted188 3.9%

What's included

Reach out at scale, account for every message.

Campaigns sit on the same record, consent and channel plumbing as the rest of Relayd, so outbound is never a side system that skips the rules.

Broadcasts

Bulk sends per channelWhatsApp and SMS, the right template for each.
Throughput controlsPace delivery to protect sender quality.
Quiet hours & timezonesNothing sends at 2am local time.
Test sendsPreview to yourself before it goes wide.

Journeys

Multi-step sequencesDays, not a single blast.
Wait & branch on replyDifferent next step for a yes or a no.
Stop-on-replyChasing ends the moment they answer.
Handoff to an agentEscalate into a live conversation.

Audiences

Segment from CRM traitsLive data, not a stale export.
Consent-aware listsNo consent recorded, no send.
Suppression listsDo-not-contact honoured everywhere.
Live countsSee the reach before you send.

Templates & consent

Approved template libraryReusable, pre-cleared messages.
Opt-in requiredConsent captured and time-stamped.
One-tap opt-outHonoured across every channel at once.
Full send logWho, what and when, on the record.

Delivery

Delivery & read receiptsKnow what actually landed.
Retries & fallbacksSMS when WhatsApp can't deliver.
Bounce handlingBad numbers cleaned automatically.

Performance

Delivered / read / repliedThe funnel for every send.
Conversions & attributionTie outcomes back to the campaign.
Per-campaign exportStraight into warehouse and BI.

Reach out at scale. Answer for every message.

One send to thousands, on the channel they use.

A follow-up that knows when to stop.

Build the list from what you already know.

Approved templates. Consent on file. Every send logged.

See what landed, what got read, and what it earned.

Reach out at scale, account for every message.

Give your customers a faster answer.
Give your auditors nothing to worry about.

Reach out at scale. Answer for every message.

One send to thousands, on the channel they use.

A follow-up that knows when to stop.

Build the list from what you already know.

Approved templates. Consent on file. Every send logged.

See what landed, what got read, and what it earned.

Reach out at scale, account for every message.

Give your customers a faster answer.Give your auditors nothing to worry about.

Give your customers a faster answer.
Give your auditors nothing to worry about.