Channels
Meet customers on their turf - keep it one conversation.
A chat that starts on WhatsApp and continues by phone stays a single thread. Nobody gets asked to repeat themselves, and nothing gets lost in the handover.
One customer, one threadYour customers are already messaging you.
Your customers are already messaging you.
Now you can keep up with all of it.
Relayd pulls every channel into one place. A conversation that starts on WhatsApp and continues by phone stays a single thread, so nobody asks your customer to repeat themselves.
WhatsApp
Voice
Instagram
TikTok
USSD
Messenger
SMS
Email
In-app chat
WhatsApp
Voice
Instagram
TikTok
USSD
Messenger
SMS
Email
In-app chat
Every way your customers reach out
Pick the channels you need. Add more whenever.
What's included
Every way in, one place out.
Pick the channels you need today and add more whenever, it all stays one conversation.
Messaging
- WhatsAppOfficial support with buttons, lists and media.
- Instagram & MessengerDMs, story replies and mentions.
- TikTokReach a younger audience where they are.
- SMSPlain text that lands on any phone.
Voice & simple phones
- Voice callsThrough the phone lines you already run.
- USSD menusWorks without data or a smartphone.
- In-app chatDrop Relayd into your own app.
- EmailLonger requests, threaded and tracked.
Kept together
- One thread across channelsStart on chat, continue by phone, same story.
- Rich repliesQuick replies, buttons and lists per channel.
- Sending handledDelivery and timing windows managed for you.
Give your customers a faster answer.
Give your auditors nothing to worry about.
See Relayd handle a real conversation end to end, routed, resolved, and sealed, in a 30-minute walkthrough built around your team.
No rip-and-replace Live in weeks, not quartersBuilt for East & Southern Africa