Longer requests, handled properly.
Email is where the detailed requests come in. Relayd keeps every message threaded on a case, handles attachments and long detail, sends an instant acknowledgement, and tracks the SLA clock, all sitting right next to chat and voice.
Threads, not a mess of replies.
Every email, reply and forward stays threaded on one case, so an agent picking it up sees the whole story in order. No hunting through a shared mailbox, no two people answering the same thing.
- Every message threaded on one case
- The whole story in order, at a glance
- No two agents answering the same email
Documents and long requests, handled.
Email is where people send the invoice, the signed form, the screenshot and the three paragraphs of context. Relayd keeps the attachments on the case and runs an SLA clock so nothing quietly ages past its promise.
- Attachments kept on the case, not lost in a mailbox
- Room for the long, detailed request
- An SLA clock so nothing ages past its promise
Auto-acknowledge, then resolve.
The customer gets an instant we have got it with a reference, so they are not left wondering. The agent gets the context, recent history and the right team already attached, so the real reply is faster.
Email that behaves like a proper case.
Threaded, with attachments and SLAs, sitting next to every other channel.
- One thread per customerReplies and forwards stay together.
- On a caseNot loose in a shared mailbox.
- Full orderThe whole story, oldest to newest.
- AttachmentsInvoices, forms and screenshots kept on the case.
- SLAsA clock so nothing ages past its promise.
- Auto-acknowledgeAn instant reply with a reference.
- Sits with every channelBeside chat, voice and SMS.
- Shared historyThe same customer record, one place.
- SignaturesConsistent, per-team sign-off.
Give your customers a faster answer.
Give your auditors nothing to worry about.
See Relayd handle a real conversation end to end, routed, resolved, and sealed, in a 30-minute walkthrough built around your team.