Phone calls, in the same room as everything else.
Relayd brings calls into the same place as your chats, routed to the right person, answered with the full story, and recorded for the record. It adds to the phone system you already run; it doesn't replace it.
From the first ring to the right person.
Relayd sits on top of the phone lines you already run. Watch a call dial out, come in, find its way to the right agent, and connect.
Keep your phone system. Add what's missing.
Relayd sits alongside the lines you already run and brings your calls into the same place as chat, so your team stops juggling windows. Branch and internal lines stay exactly where they are.
- Works with the setup you have today
- No numbers to move, no big switch-over weekend
- One queue for calls and chats together
A friendly menu that gets people to the right place.
Callers hear a simple spoken menu and tap or say what they need. The routine gets sorted on the spot, and anything else goes to the right team with the reason already attached. Pressing zero always reaches a person.
- One menu across voice, chat and USSD
- Sends the caller to the right skill, not just the next free agent
- Zero always reaches a human
Know who's calling before you say hello.
The moment a call connects, the agent sees who it is, why they're probably calling and their recent history, pulled live from your systems. No 'let me pull up your account'.
Every call on record, card details kept off it.
Calls are recorded for the audit trail, and recording pauses by itself the moment sensitive details like a card number are read aloud.
- Recording pauses on its own for sensitive bits
- Card and PIN details are never captured
- Everything else is sealed like every other step
Your PABX stays. Relayd rides on top.
Calls keep arriving through the phone system you already run. Relayd connects over the same carrier lines, adds routing, recording and the agent screen, and hands your internal and branch extensions straight back to your PBX, untouched.
- Connects over your existing carrier lines (SIP trunks)
- Internal and branch extensions stay on your PBX
- Agents answer right in the browser, no new desk phones
- Every call is a normal internet call, end to end
See what they see, with their say-so.
When words aren't enough, an agent can ask to view the customer's screen, or take control to fix something, only after the customer agrees. The moment anything sensitive appears, the screen is blanked and the recording pauses.
- View or take control, only with consent
- Consent and every action on the record
- Sensitive screens blanked, recording paused
A modern phone system, quietly added to yours.
Native internet calling end to end, sitting on top of the lines you already run.
- Guided spoken menuTap or say what you need.
- One menu everywhereThe same flow on voice, chat and USSD.
- Zero reaches a personAlways an easy way through to a human.
- Screen-pop before helloWho is calling and why, pulled live.
- Right-person routingBy skill, urgency and value.
- Callback, not hold musicKeep your place in the queue.
- Recorded for the recordSealed like every other step.
- Auto-pause on card detailsSensitive bits are never captured.
- Fits your linesAdditive, never a rip-and-replace.
Give your customers a faster answer.
Give your auditors nothing to worry about.
See Relayd handle a real conversation end to end, routed, resolved, and sealed, in a 30-minute walkthrough built around your team.