Channels · In-app chat

Support inside your own app.

Drop the Relayd chat SDK into your mobile or web app. The customer is already signed in, so you know who they are and their context loads instantly. Push notifications bring them back, and the conversation can continue on WhatsApp later, same thread.

Right where they already are

A chat widget in your app, no app-switching.

Customers get help without leaving your app to find WhatsApp or an email address. The Relayd chat SDK drops into your mobile and web app and carries your branding, so it feels like part of the product.

  • Drops into your mobile and web app
  • Wears your branding, feels native
  • No app-switching to find another channel
In-app chatyour app
Help online
Hi Daniel, welcome back. How can we help?
Where is my order from Tuesday?
Type a message
Drops in with your branding, no app-switching
You already know who they are

Authenticated, so context loads instantly.

Because the customer is already signed in, Relayd knows exactly who they are the moment they open the chat. Their account, recent orders and history load securely, with no let me verify a few details first.

  • Signed in already, no identity questions
  • Account and history load instantly
  • Secure by default, tied to their session
Signed in authenticated
DK
Daniel Kimani
Member since 2023 · Acct ••••3390
Order #7741 shipped Tuesday
Two items in the current basket
No open complaints
No verify a few details first
Continues anywhere

Start in-app, pick it up on WhatsApp.

A conversation started in your app does not have to end there. If the customer closes the app, a push notification brings them back, and the same thread can carry on over WhatsApp, so nothing is repeated and nothing is lost.

Same thread, anywherenothing lost
Started in your app
Order query · context attached
app closed · push sent
Continues on WhatsApp
same thread · nothing repeated
One conversation, wherever they are
What's included

Your app, with support built in.

A branded chat SDK, an already-known customer, and a thread that follows them anywhere.

In your app
  • Mobile and web SDKDrops into the app you already ship.
  • Your brandingColours and voice, feels native.
  • No app-switchingHelp without leaving the product.
Known customer
  • AuthenticatedAlready signed in, no identity questions.
  • Instant contextAccount and history load right away.
  • Secure by defaultTied to their existing session.
Continues
  • Push notificationsBring them back when there is a reply.
  • Hand off to other channelsCarry on over WhatsApp, same thread.
  • Nothing repeatedThe full history travels with them.

Give your customers a faster answer.
Give your auditors nothing to worry about.

See Relayd handle a real conversation end to end, routed, resolved, and sealed, in a 30-minute walkthrough built around your team.

No rip-and-replace Live in weeks, not quartersBuilt for East & Southern Africa