Works on every phone, no data needed.
USSD runs on a simple numbered menu dialled with a short code like *384#. No smartphone, no app, no internet. It reaches everyone, including rural and prepaid customers, so no one is left out.
A short code and a simple menu. Nothing to install.
Customers dial a short code and pick from a numbered menu. It works on the most basic handset, with no data and no app, so a prepaid customer in a village reaches you the same way anyone else does.
- Dialled with a short code like *384#
- Simple numbered menus, tap a number to choose
- Works offline, on any phone, with no data
Sessions are quick and time-limited, so keep it tight.
A USSD session is short and times out on its own. Relayd keeps flows tight, a few choices at a time, and when a request needs more room it hands off to SMS or a live agent so nothing gets stuck mid-menu.
- Sessions are quick and time out on their own
- Flows stay short, a few choices at a time
- Hands off to SMS or an agent when more is needed
The same menu logic you use on chat, on USSD.
Build the menu once and it runs everywhere. The check-my-balance or track-my-order flow you use on chat is the same flow customers dial on USSD, so you maintain one thing, not five.
A menu for everyone, on the phone they already own.
Session-based menus that reach customers with no smartphone and no data.
- Short codeDialled like *384#, no app to install.
- Numbered menusTap a number to pick an option.
- No dataRuns offline on any handset.
- Sessions time outUSSD sessions are short by design.
- Keep it shortA few choices at a time, no long forms.
- Falls backHands to SMS or an agent when needed.
- Any phoneWorks on the most basic handset.
- Prepaid usersNo airtime bundle or data required.
- OfflineNo internet connection needed at all.
Give your customers a faster answer.
Give your auditors nothing to worry about.
See Relayd handle a real conversation end to end, routed, resolved, and sealed, in a 30-minute walkthrough built around your team.