Instagram DMs, handled like a team.
Story replies, mentions and direct messages land in the same inbox as everything else, answered inside Instagram's rules, by the right person.
Catch every mention, not just DMs.
When someone replies to your story or mentions you, it becomes a conversation in Relayd, right next to their direct messages, so nothing gets missed.
- Story replies and mentions become conversations
- Reactions and shared posts, in context
- One thread per customer, like every channel
A 24-hour window, and up to 7 days for a person.
You can reply freely for 24 hours after someone messages. When a human needs longer to resolve something, the human-agent allowance extends that to 7 days. Instagram doesn't use WhatsApp-style templates, and you can only message people who messaged you first, Relayd keeps you inside the lines.
- Free-form replies for 24 hours
- Human agents get up to 7 days
- No unsolicited outreach, they message first
Help people get to the point faster.
Set up ice-breaker prompts, quick replies and a persistent menu so common questions are a tap away, then hand to a person the moment it matters.
Instagram, inside the rules.
Everything the Messaging API allows, kept tidy.
- Professional accountA business or creator account, linked to a Page.
- They message firstNo cold outreach; you reply.
- One inboxDMs sit with every other channel.
- 24-hour free-formReply with anything after they message.
- Human agent 路 7 daysMore time when a person is on it.
- No marketing templatesUnlike WhatsApp, Relayd adapts.
- Ice breakersUp to a handful of FAQ prompts.
- Quick repliesTappable answers.
- Persistent menuAlways-there shortcuts.
- Story repliesBecome conversations.
- MentionsCaught and threaded.
- Shared posts & reelsHandled in context.
Give your customers a faster answer.
Give your auditors nothing to worry about.
See Relayd handle a real conversation end to end, routed, resolved, and sealed, in a 30-minute walkthrough built around your team.