Channels · SMS

Plain text that lands anywhere.

SMS reaches every phone. Send alerts, reminders and one-time codes with delivery reports so you know they arrived, and when a customer replies it becomes a real conversation in the same inbox. Opt-out is handled, consent is on file.

Alerts and reminders

The messages people actually read.

Delivery reminders, one-time codes, order updates and outage notices land straight on the lock screen. Each send comes with a delivery report, so you know it arrived, not just that it left.

  • Reminders, one-time codes and status updates
  • A recognised sender ID, not a random number
  • Delivery reports on every message sent
Outbound SMS Delivered
From · CityWater
Hi Amina, your water bill of KES 1,240 is due on 12 Aug. Reply BAL for your balance or PAY to settle now.
1 part · 138 chars delivered 09:41
Delivery report on every send
Two-way, not just broadcast

They can reply, and it becomes a conversation.

SMS is not only for broadcasting. When a customer texts back, their reply lands in the same inbox your team uses for chat and email, with the full history attached. One thread, one place, no separate SMS tool.

  • Replies land in the same shared inbox
  • Full history sits on the conversation
  • No separate SMS tool to check
Same inbox · SMS thread
Your delivery is out and arrives today between 2 and 4pm. Reply if you need to reschedule.
Can you leave it with the neighbour at number 14?
Done, we have told the driver. Thanks Amina.
A reply opens a real conversation, history attached
Kept tidy and compliant

Opt-out handled, consent on file.

Every campaign carries an easy way out, and a STOP is honoured the moment it arrives. Consent is recorded and provable at any past date, so your marketing stays clean and your auditors stay quiet.

Consent recordon file
Opted in · 04 Jun 2026 · web sign-up
Every campaign carries an easy way out
Inbound
STOP honoured, unsubscribed
Consent provable at any past date
What's included

Plain text, done properly.

Two-way SMS with delivery reports, sender IDs, and consent kept on the record.

Sending
  • AlertsOutage, status and account notices.
  • RemindersAppointments, renewals and due dates.
  • One-time codesFor sign-in and confirmation.
  • Delivery reportsKnow it arrived, per message.
Two-way
  • Replies become conversationsA text back opens a real thread.
  • One inboxSMS sits with chat, email and voice.
  • Full historyEvery message on the customer's record.
Good to know
  • About 160 chars per partLonger messages split into parts.
  • Sender IDsA recognised name, not a random number.
  • Easy opt-outSTOP is honoured, consent kept on file.

Give your customers a faster answer.
Give your auditors nothing to worry about.

See Relayd handle a real conversation end to end, routed, resolved, and sealed, in a 30-minute walkthrough built around your team.

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