Messenger, by the same team.
Facebook Messenger conversations, handled by the same people and the same rules as every other channel, with the right way to send important updates outside the window.
24 hours to reply freely, then the right tag.
Reply with anything for 24 hours after someone messages. To send specific, useful updates after that, like a confirmation or an account update, Messenger allows approved message tags. Relayd sends only what the rules allow.
- Free-form replies inside 24 hours
- Approved message tags for transactional updates after
- One-time and recurring notifications, with consent
Hand between bot and human, cleanly.
A simple menu or bot can handle the routine, then pass the conversation to a person the moment it's needed, with everything they said already attached. Nothing is retyped, nothing is lost.
- Bot handles the routine, person takes the rest
- The full history comes with the handover
- Zero always reaches a human
Make the first step easy.
Ice-breakers, quick replies and a persistent menu get people started, and buttons keep replies to a tap.
Messenger, within the rules.
Everything the platform allows, kept clean.
- 24-hour free-formReply with anything after they message.
- Message tagsApproved updates outside the window.
- NotificationsOne-time and recurring, with consent.
- Bot to humanPass the thread when it matters.
- History travelsEverything said comes along.
- Always a personZero reaches a human.
- Ice breakersCommon questions up front.
- Quick repliesTappable answers.
- Persistent menuAlways-there shortcuts.
- ButtonsKeep replies to a tap.
- MediaImages and files.
- One inboxSits with every channel.
Give your customers a faster answer.
Give your auditors nothing to worry about.
See Relayd handle a real conversation end to end, routed, resolved, and sealed, in a 30-minute walkthrough built around your team.